Shipping Information

Orders are processed Monday - Friday, excluding public holidays. We aim to ship all orders within 1-3 days however, during sale times, after a public holiday or during busy periods, we may take extra time to get your order out.

All orders include tracking numbers. Your package will be left without signature in a safe place. We are unable to provide credits, refunds or replacements for stolen parcels. 

If your order gets returned to us we will contact you to let you know. We are happy to reship it for you, however if the reason it was not delivered is no fault of Velvet Web Clothing, then we will have to charge you the additional shipping cost to resend it. Alternatively, we can issue you a credit for the item/s minus any and all shipping and handling fees incurred by us.

We cannot reimburse the shipping cost for orders that are Returned to Sender due to being unclaimed, an incorrect address or other reason that is not the result of an error on the part of Velvet Web Clothing or the nominated courier.

International Shipping

WE SHIP TO: Australia, Canada, New Zealand, USA, and Asia (Hong Kong SAR, Indonesia, Japan, Malaysia, Singapore, Thailand, Vietnam). Our hope is to continue expanding this in the future.

PLEASE NOTE: International Shipping is based on weight and location. We use Australia Post for International delivery. The shipping costs will be calculated and shown at Checkout.

USA customers - Import tariffs and duties are included in your shipping cost at checkout, as per USA import regulations. 

All other international customers - Import taxes, brokerage fees & duties (where applicable) are the responsibility of the receiver. Velvet Web Clothing does not cover these fees. If you are unsure of your country's import laws, please contact your country's customs department to find information on importing from Australia.

If an international parcel is returned to us due to unpaid import taxes, duties, or any other costs or reasons imposed by the destination country, or if the parcel is refused acceptance, we will provide a refund excluding delivery and return costs, upon receipt of the parcel back to Velvet Web Clothing. We do not refund or cover any customs duties, taxes, or import fees charged by your country.

UK/EU customers - We're working on expanding shipping to the EU, but current import/customs restrictions are holding this up for now. Thank you for your patience while we sort out a solution.